As you can probably tell from the increasingly frequent blogging, I have a paper due in a few hours :p.
Here's a nice story about a little something I like to call integrity:
Yesterday I had a meeting with all of the other customer care specialists (a fancy way of saying we get to be keeners and think of new ways to make customers feel special and appreciated, so that we can justify charging 45 dollars for a drink :p) out at the Starbucks on 72nd and Scott Road. A bit of a drive, but no worries. I showed up and went to the meeting room, only to discover that it was full of store managers. Ahem. Kind of embarrassing.
A few quick phone calls to my store revealed that my manager had accidentally given me the wrong time for the meeting and I was now three hours early. She gave me the option of leaving, but I stuck around; a tiny bit frustrating, but I had my computer with me and got some homework done.
Just before 2pm (when the meeting actually started), there was my manager, straight off of work, on the other side of town, with a M.U.G. Award and a Starbucks giftcard, apologizing profusely for her mistake and thanking me sincerely for sticking around for the meeting.
Not my integrity we're talking about here, it's hers. It's sooo easy to try to blame someone else, especially when you're in a position of authority. We all do it, and we probably do it often. But she went above and beyond to make up for a small mistake that wasn't intentional, and that didn't even cause much of a problem. It's a tribute to her exceptional character and her stellar skills as a manager. I've said a number of times that she is one of the best things to happen to this store, and I stand by that statement.
OK, back to this Hardin character. It's been one of the more difficult papers to write, simply because I want to resort to name-calling. SO badly!! Hehe.
Here's a nice story about a little something I like to call integrity:
Yesterday I had a meeting with all of the other customer care specialists (a fancy way of saying we get to be keeners and think of new ways to make customers feel special and appreciated, so that we can justify charging 45 dollars for a drink :p) out at the Starbucks on 72nd and Scott Road. A bit of a drive, but no worries. I showed up and went to the meeting room, only to discover that it was full of store managers. Ahem. Kind of embarrassing.
A few quick phone calls to my store revealed that my manager had accidentally given me the wrong time for the meeting and I was now three hours early. She gave me the option of leaving, but I stuck around; a tiny bit frustrating, but I had my computer with me and got some homework done.
Just before 2pm (when the meeting actually started), there was my manager, straight off of work, on the other side of town, with a M.U.G. Award and a Starbucks giftcard, apologizing profusely for her mistake and thanking me sincerely for sticking around for the meeting.
Not my integrity we're talking about here, it's hers. It's sooo easy to try to blame someone else, especially when you're in a position of authority. We all do it, and we probably do it often. But she went above and beyond to make up for a small mistake that wasn't intentional, and that didn't even cause much of a problem. It's a tribute to her exceptional character and her stellar skills as a manager. I've said a number of times that she is one of the best things to happen to this store, and I stand by that statement.
OK, back to this Hardin character. It's been one of the more difficult papers to write, simply because I want to resort to name-calling. SO badly!! Hehe.
posted by Sara at
8:32 a.m.
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